FAQs

ORDERING

  • What forms of payment do you accept?
    •
        • We accept VISA, Mastercard, Discover, American Express and PayPal. 
  • What if my credit card shows multiple charges?
    •
      • Please contact our Customer Care team via our contact page on beecausecharms.com for further assistance. Please note, the payment page will only process the payment once. If you see multiple charges on your card then you may have:
        • a) clicked 'submit' more than once at the checkout stage due to poor internet connection
        • b) moved back to update and/or change your order or details.

    RETURNS, EXCHANGES & CANCELLATIONS

  • What if I believe my item is faulty?
    •
      • If you believe your item has a manufacturing fault, please contact our Customer Care team via the contact page on beecausecharms.com

    GENERAL

  • I receive your emails but when I try to shop online it says  I need to register an account?
    •
      • If you haven’t shopped with us on beecausecharms.com before as a registered user, you will be required to register a ‘new’ account. Please use the same email address as in-store (the one you receive our emails from!).

    SHIPPING

  • Where is my order?
    •
      • You will receive an order confirmation as soon as your order has been placed. You will receive a 2nd email with tracking information as soon as your order has been dispatched from our warehouse (generally the next business day). If it has been more than 3 business days and you have not received tracking information, please contact our Customer Care Team via the contact page on beecausecharms.com with your Order Confirmation details and we will assist you further.

    PROMOTIONS

  • What do I need to know about Promotions?
    •
      • Promotional Codes are valid for the specified date only and cannot be used in conjunction with any other offer. One-time use promotions eg. gift vouchers, must be used in their entirety in a single purchase. Promotions cannot be applied to previously placed orders or to orders that have been sent an order confirmation. Promotions where you receive a reduction on the second item will be applied at the checkout on the lower priced item. Gift with Purchase offers (upon meeting minimum spend requirements) are subject to availability. An alternative will not be provided where stock is no longer available. BeeCause Charms at its sole discretion, extend or terminate a promotion at any time.
  • How do I use a promotional code?
    •
      • The promotional code must be entered in the 'promotion code' box at the cart stage of your checkout, then click 'go'. If the promotion has applied it will then be visible in your updated cart total. Please note only one promotion can be entered per transaction. Please contact our customer service team if you have any issues on checkout and they will be able to help in real time (9am to 5pm daily EST). Once your payment has processed we cannot go back to assist you.

    GIFTCARDS

  • I purchased an electronic gift card but I haven’t received it?
    •
        • If you have selected a digital gift card, it will be sent to the email address you specify from 1 hour of placing your order, and will not be delivered physically to the specified "shipping address". If you haven’t received your gift card after 1 hour, please check your junk/spam email folder. Contact our Customer Care team via Live Chat on lornajane.com with your order number if you need further assistance.
  • How do I use an Online Gift Card Voucher?
    •
      • Select the Payment Method of “Gift Card” at Step 3 of the checkout process. Enter the barcode number and pin, Select Check Balance and Redeem. The payment will then apply. Please note, if splitting payments, pay with the gift voucher first, then select an alternative payment type for the balance.